SCC-POL-017 · Version 1.0
Privacy Statement
Applies to: Clients, residents, job applicants, workers, contractors and website visitors
1. Who we are
Strata Cleaning Co (QLD) Pty Ltd provides commercial and strata cleaning. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This statement explains what we collect, why, and your choices.
2. What we collect
| From | What |
|---|---|
| Clients and building managers | Names, positions, email addresses, phone numbers, site details and access arrangements, feedback and complaints |
| Residents, tenants and the public | Only what's needed, e.g. a name and unit number when you make a request, or details recorded in an incident report |
| Job applicants and workers | Contact and emergency contact details; identity, right-to-work, licence and check documents; tax, super and bank details; training and induction records. Also availability, shift times, clock-in location, photos and selfies taken at work, signatures, and incident and health information relevant to work safety. |
| Website and app users | Sign-in details, device and browser information, IP address and approximate location for security, and cookies (see our Cookie Policy, SCC-POL-016) |
3. Why we use it
- To deliver and evidence our cleaning services, and communicate with clients.
- To employ and pay our workers, roster shifts, keep people safe, and meet workplace health and safety, workers' compensation, tax and employment obligations.
- To investigate incidents, complaints and feedback.
- To protect our systems and our clients' buildings.
- To meet legal requirements and certification standards (for example ISO and Cleaning Accountability Framework assessments).
We don't sell personal information or use it for unrelated marketing.
4. Who we share it with
We share only what's needed, with:
- Our service providers: hosting (Cloudflare), email delivery, SMS delivery, payroll and accounting, and insurers.
- Clients: for evidence of the cleaning at their site. This is limited to what's relevant (for example task photos or a cleaner's first name on a report). Clients never see workers' clock-in data, identity documents or health information.
- Government agencies and regulators where the law requires it, for example a WHS regulator after a notifiable incident.
Some providers may store or process information outside Australia (for example, email or SMS delivery). We take reasonable steps to make sure they protect it.
5. How we protect it
Personal information in the Strata Cleaning App is encrypted before it is stored. Access is limited by role and site. Sign-in uses one-time email codes instead of passwords, and every sign-in attempt is logged and monitored. We keep information only as long as needed or required by law, then delete or de-identify it.
6. Your choices and rights
- You can ask to access or correct the personal information we hold about you. Contact us below and we'll respond within 30 days.
- You can opt out of shift text messages by replying STOP.
- If you're not satisfied with how we handled a privacy matter, contact us first. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992).
7. Data breaches
If a data breach is likely to cause you serious harm, we will tell you and the OAIC, and explain what you can do.
8. Contact
Privacy Officer, Strata Cleaning Co (QLD) Pty Ltd · hello@stratacleaningco.com.au · [postal address]
Last updated: version 1.0